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The entire book may be downloaded as a pdf version (7MB).
Alternately the individual chapters may be downloaded as pdf files:
Assessing doctors' performance cover
(643 kb)
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Chapter 1 (611 kb)
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There but for the Grace of God go I
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Chapter 2 (641 kb)
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How should the underperforming doctor be identified?
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Chapter 3 (1,364 kb)
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How well can peers and patients rate a doctor's performance?
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Chapter 4 (506 kb)
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Reviewing communication skills (with Elizabeth Farmer)
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Chapter 5 (346 kb)
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Assessing knowledge
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Chapter 6 (370 kb
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Reviewing proceduralists (with Jonathan Beard)
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Chapter 7 (486 kb)
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Reviewing the doctor who practises complementary and alternative medicine
(CAM)
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Chapter 8 (450 kb)
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How to avoid a performance review
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